Shipping

At The Omni, we prioritize ensuring a seamless shopping experience, from browsing our premium sleep products to their arrival at your doorstep. Here’s everything you need to know about our shipping process.

Shipping Methods and Rates We offer a range of shipping options to cater to your needs. Our standard shipping method provides a balance between cost and delivery time, ensuring your products arrive promptly without breaking the bank. For those in a hurry, we also provide expedited shipping options. Shipping rates vary based on your location and the weight of your order, ensuring fair pricing across the board.

Domestic Shipping For our customers within the United States, we offer fast and reliable shipping services. Orders typically process within 2-3 business days, and once shipped, you can expect your items to arrive within 3-7 business days. We partner with trusted carriers to ensure your order is handled with care from our warehouse to your home.

International Shipping The Omni proudly ships to customers worldwide. International orders may take longer to process and deliver, usually arriving within 7-21 business days depending on the destination. Please note that international shipments may be subject to customs fees or import duties, which are the responsibility of the customer.

Tracking Your Order Once your order is shipped, you will receive a tracking number via email. This allows you to monitor your shipment's journey and anticipate its arrival. You can track your order directly on our website or through the carrier’s tracking portal.

Shipping Policies

• Order Processing: Orders are processed Monday through Friday, excluding holidays. Any orders placed over the weekend or on a holiday will begin processing the next business day.
• Address Changes: Please ensure your shipping address is accurate when placing your order. Address changes after shipping may incur additional fees and delays.
• Lost or Damaged Packages: In the rare event that your package is lost or damaged during transit, please contact our customer service team immediately. We will work with the carrier to resolve the issue and ensure you receive your products.

Returns:  We strive for your complete satisfaction. If you need to return or exchange an item, please refer to our Returns policy on our website. We’re here to help make the process as smooth as possible.

At The Omni, your comfort and convenience are our top priorities. From the moment you place your order to the time it arrives at your door, we are committed to providing you with exceptional service and support.